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41 Clayton St. #300, Asheville, NC 28801

No Surprises Act
& Good Faith Estimates

Your right to clear, upfront information about the cost of care.

No Surprises Act & Good Faith Estimates

Your right to clear, upfront information about the cost of care

Under the No Surprises Act, health care providers are required to give clients who are self-pay or not using insurance a Good Faith Estimate (GFE) of the expected cost of services.

We believe transparency matters. This policy is here to help you understand what a Good Faith Estimate is, when it applies, and what your rights are.


What is a Good Faith Estimate?

Good Faith Estimate is a written estimate of the expected charges for mental health services when you are:

  • Paying out of pocket
  • Not using insurance
  • Using insurance but choosing not to submit claims

The estimate is based on the services you and your provider agree to at the time it is created.


What will my Good Faith Estimate include?

Your Good Faith Estimate may include:

  • The cost per session
  • The frequency of sessions (e.g., weekly, biweekly)
  • The estimated total cost over a specific period of time

Please note: therapy is not always predictable. Your needs, goals, or session frequency may change over time, which can impact the total cost of care.


When will I receive a Good Faith Estimate?

You will receive a Good Faith Estimate:

  • Upon request, or
  • Before starting services, if you are self-pay or not using insurance

You may also request an updated estimate at any time if your treatment plan changes.

What if my actual charges are higher than the estimate?

If you receive a bill that is $400 or more higher than your Good Faith Estimate, you have the right to dispute the bill.

You can initiate a dispute through the U.S. Department of Health and Human Services (HHS). Information on how to do this will be provided with your estimate.

VISION & MISSION

Guiding Every Step

Our mission and vision drive everything we do, creating safe, inclusive,
and transformative spaces for healing.

Our Vision

We envision a world where mental health care is accessible, affirming, and inclusive for everyone. Our goal is to create a safe space where individuals of all backgrounds can heal, grow,
and thrive without fear or judgment.

Our Mision

Our mission is to provide high-quality, compassionate therapy that meets the unique needs of each client. We are committed to evidence-based practices, culturally responsive care, and building trusting relationships that foster long-term growth and resilience.

RECLAIM YOUR LIFE

Start Your Healing Journey

At Resilient Mind Counseling, we believe that healing begins with connection. Our mission is rooted in creating a safe, affirming, and inclusive space where every client feels seen, heard, and supported.

MEET YOUR TEAM

Our Caring Therapists

Therapy should feel approachable. That’s why our process is
clear, supportive & designed to help you feel comfortable from the start.

HEALING TESTIMONIALS

Stories of Resilience

Every voice matters. These testimonials highlight real experiences of healing, hope, and the strength found in connection.

Ratings:

Erin Klender
Erin Klender
4 months ago
As a Psych NP in the Lake Norman area, I can’t say enough good things about this practice. I often send my Asheville clients their way. Time and again my clients share how comfortable they felt and how well-matched they were with their therapist.
Liz Westphal
Liz Westphal
1 year ago
I was told I would get a meet and great call. I was sent a text with the therapist information/ number they’d be contacting me from. Definitely a little disappointed that I had to wait a month for this meet and greet phone call. When the date came… nothing- no call or text or email. Still haven’t received any response.
Xander Burgess
Xander Burgess
1 year ago
Resilient Mind Counseling is an amazing group of people. They are so kind, caring, and really understand what it's like to be ND. They really believe in treating the whole person, not just the symptoms. I cannot recommend them enough.
Becca Granda
Becca Granda
1 year ago
Highly recommend working with Resilient Mind Counseling. You cannot go wrong with a group led by Patrick Casale, with all he offers the community and extended network of therapists, you are only going to find the best quality services here.
Elizabeth Blose
Elizabeth Blose
1 year ago
Jennifer Garrett may be one of the most caring, thoughtful and self-less humans I have ever known. She can hold space for you like no other. In that space, you feel safe, heard and supported. I recommend Jennifer and the many other therapists of Resilient Mind Counseling.

Mental Health Allies

We are your mental health advocates in Asheville​

At Resilient Mind Counseling, we believe that healing begins with connection. Our mission is rooted in creating a safe, affirming, and inclusive space where every client feels seen, heard, and supported.